0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart
      Total
      Check Out Continue Shopping

      Privacy Policy

      Privacy Policy for By Melissa Lingerie

      SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
      When you shop with us, we collect personal information that you provide, like your name, address, and email address. This helps us process your orders smoothly!

      When you browse our store, we also collect your computer’s Internet Protocol (IP) address to understand your browser and operating system better.

      Email Marketing (if applicable): If you give us the thumbs up, we may send you fun emails about our store, new products, and exciting updates!

      SECTION 2 - CONSENT

      How do we get your consent?
      By providing us with your personal information to complete a transaction, verify your credit card, or arrange for delivery or returns, you consent to our collecting and using it for that specific purpose.

      If we ever ask for your info for a secondary reason, like marketing, we’ll ask you directly or give you a clear option to opt-out.

      How do I withdraw my consent?
      If you change your mind after opting in, no problem! You can withdraw your consent for us to contact you or continue collecting and using your information anytime. Just reach out to us at melissa@bymelissa.com.au or send us a letter at:

      By Melissa Lingerie
      Level 6, 607 Bourke Street
      Melbourne VIC 3000

      Phone:
      1300 873 205

      SECTION 3 - DISCLOSURE
      We may disclose your personal information if required by law or if you violate our Terms of Service.

      SECTION 4 – SHOPIFY
      Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products. Your data is stored through Shopify’s secure systems.

      Payment:
      If you choose a direct payment method, Shopify stores your credit card info. It’s encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is kept only as long as necessary to complete your purchase, and then it’s deleted.

      All payment gateways meet PCI-DSS standards to ensure secure handling of your information. For more details, check out Shopify’s Terms of Service and Privacy Statement.

      SECTION 5 - THIRD-PARTY SERVICES
      Generally, our third-party providers will only collect, use, and disclose your info as necessary to perform their services. However, payment gateways and transaction processors have their own privacy policies regarding the info we provide them.

      We recommend reading their policies to understand how your personal info will be handled. If you’re using a third-party service provider, remember your info might be subject to the laws of their jurisdiction.

      When you click on links from our store, they may lead you away from our site. We’re not responsible for the privacy practices of other sites, so please read their policies!

      SECTION 6 - SECURITY
      To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed.

      If you provide credit card info, it’s encrypted using secure socket layer (SSL) technology and stored with AES-256 encryption. While we follow PCI-DSS requirements and implement other industry standards, please remember that no transmission over the Internet is 100% secure.

      SECTION 7 - COOKIES
      Here’s a fun list of cookies we use! You can choose whether to opt-out:

      • _session_id: Unique token for your session, helping us store info about your visit.
      • _shopify_visit: No data held; helps track visits to our store.
      • _shopify_uniq: Counts your visits; expires at midnight of the next day.
      • cart: Stores your cart info for 2 weeks.
      • _secure_session_id: Another unique token for your session.
      • storefront_digest: Used for password-protected shops.

      SECTION 8 - AGE OF CONSENT
      By using our site, you confirm you’re at least the age of majority in your state or province, or you’ve got permission from your minor dependents to use our site.

      SECTION 9 - CHANGES TO THIS PRIVACY POLICY
      We may update this privacy policy from time to time, so please check back regularly! Changes will take effect immediately upon posting on our website. If we make significant changes, we’ll notify you here to keep you in the loop about what info we collect and how we use it.

      QUESTIONS AND CONTACT INFORMATION
      If you’d like to access, correct, amend, or delete any personal info we have about you, register a complaint, or just want more info, please contact our Privacy Compliance Officer at melissa@bymelissa.com.au or by mail at:

      By Melissa Lingerie
      [Re: Privacy Compliance Officer]
      Level 6, 607 Bourke Street
      Melbourne VIC 3000